Outstanding Regus Recruitment: Customer Service and Sales Manager in Douala – 5 Key Facts

Job Description

Regus Recruitment: Customer Service and Sales Manager in Douala

Are you an experienced sales and customer service professional looking for a management opportunity in Cameroon? Regus is recruiting a Customer Service and Sales Manager in Douala, offering an opportunity to join the global flexible workspace organisation IWG.

The position is full-time and on-site in Douala, Littoral, Cameroon. According to the LinkedIn vacancy supplied for this recruitment, applications are managed outside LinkedIn.

The vacancy is consistent with IWG’s official careers information, which identifies Customer Service & Sales Manager as one of its typical Office Management career opportunities. IWG describes these roles as combining customer experience, operational excellence, leadership and business growth.

Job Details

• Job Title: Customer Service and Sales Manager
• Company: Regus / IWG
• Location: Douala, Littoral, Cameroon
• Employment Type: Full-time
• Work Arrangement: On-site
• Sector: Flexible workspace / Business services
• Experience: Sales, customer service and team leadership experience preferred
• Apply through the official IWG Careers vacancy portal

About the Customer Service and Sales Manager Role

The Customer Service and Sales Manager will have responsibility for the performance and daily operation of the centre. The successful candidate will be expected to approach the centre almost like their own business, taking ownership of operations, sales and customer satisfaction.

Key responsibilities include managing day-to-day activities, solving operational challenges, generating new business and increasing sales from existing customers.

The manager will also conduct tours for prospective customers and ensure that customers receive an excellent experience. IWG’s official careers platform similarly describes its Office Management roles as involving occupancy, profitability, customer relationships, tours and tailored workspace solutions.

Key Responsibilities

The successful candidate may be responsible for:

• Managing the centre’s daily operations.
• Leading and supporting a small team.
• Delivering sales targets.
• Generating new business opportunities.
• Building and maintaining a sales pipeline.
• Upselling to existing customers.
• Conducting tours for prospective customers.
• Resolving customer and operational issues.
• Maintaining high customer-service standards.
• Ensuring the workspace remains professional and welcoming.
• Building strong relationships with customers.
• Taking ownership of centre performance.

Requirements for the Regus Job

Regus is looking for a candidate who has experience delivering against targets, particularly while leading a small, customer-focused team.

Experience in flexible workspace management would be useful, but candidates from other customer-oriented environments may also be considered. The vacancy specifically mentions backgrounds such as retail, restaurants and other sites where customer service and sales are important.

Candidates should demonstrate strong commercial and sales abilities, together with leadership skills.

Important qualities include passion, drive, resilience and ownership. A successful candidate should be able to remain focused on business objectives, overcome challenges and maintain a strong customer-first attitude.

Skills That Can Strengthen Your Application

Applicants should consider highlighting the following skills on their CV:

• Customer service management
• Sales management
• Team leadership
• Business development
• Sales pipeline management
• Customer relationship management
• Negotiation
• Problem-solving
• Commercial awareness
• Target achievement
• Operational management
• Communication skills
• Resilience
• Leadership

Benefits and Career Development

The vacancy mentions induction training, ongoing learning and development, promotion opportunities, quarterly commission incentives and workplace benefits.

IWG also states that it invests heavily in employee development. Its careers platform says its Learning Academy provides more than 4,000 pieces of learning content and supports employees in developing their skills and progressing professionally.

This makes the position potentially attractive to candidates looking beyond their next job and interested in developing a long-term career in customer service, sales and centre management.

How to Apply for the Regus Customer Service and Sales Manager Job

Apply through the official IWG Careers vacancy portal

IWG states that its application process is designed to be quick and that applicants receive a confirmation email after submitting an application.

Is This Regus Vacancy Legitimate?

Yes — the vacancy appears legitimate.

The position is presented under Regus, while the employer’s wider recruitment operation is operated through IWG. Most importantly, IWG’s official careers website independently confirms Customer Service & Sales Manager as a typical vacancy within its Office Management career area.

The official IWG recruitment platform also provides applicant registration and sign-in functionality, supporting the authenticity of the company’s recruitment process.

Applicants should nevertheless apply through the official recruitment channel and verify any communication received during the process.