Customer Experience Design Lead in Douala: 6 Remarkable Career Opportunities to Unlock

Service Design jobs
Douala
September 11, 2026
Full Time

Job Description

Customer Experience Design Lead in Douala

Are you an experienced customer experience professional looking for a Customer Experience Design Lead in Douala? SPIRO is recruiting for a senior CX role in Douala, Littoral, Cameroon.

This full-time, on-site opportunity is designed for a professional with at least five years of experience in customer experience, service design, journey design, or related UX roles. The successful candidate will help shape customer journeys across physical, digital, and human touchpoints as SPIRO continues to scale its operations.

Customer Experience Design Lead in Douala – Job Overview

The Customer Experience Design Lead in Douala will take ownership of customer journey design across the customer lifecycle.

This includes acquisition, onboarding, battery-swap and service usage, customer support, and retention. The role requires close collaboration with Service Excellence, Operations, Product, Technology, and country teams.

The position is particularly suited to someone who can connect customer needs with business objectives while working effectively across different teams and markets.

Job Details:

  • Job Title: Customer Experience Design Lead
  • Location: Douala, Littoral, Cameroon
  • Employment Type: Full-time
  • Work Arrangement: On-site
  • Language: English and French
  • Experience: 5+ years
  • Employer: SPIRO
  • Apply

Key Responsibilities

The Customer Experience Design Lead in Douala will map existing customer journeys and identify opportunities for improvement.

Key responsibilities include:

  • Mapping and designing customer journeys across the customer lifecycle.
  • Identifying friction points and developing customer-focused solutions.
  • Designing customer-facing processes, scripts, and self-service experiences.
  • Using Voice of Customer (VOC) and customer insights to guide decisions.
  • Leading human-centred design initiatives.
  • Prototyping and testing new customer experience concepts.
  • Working with Product and Technology teams on digital touchpoints.
  • Supporting workshops, capability development, and stakeholder buy-in.
  • Ensuring consistency while allowing appropriate localisation across countries.
  • Supporting project execution, piloting, and testing.
  • Helping teams adopt new ways of working.
  • Tracking customer experience and cost-to-serve improvements through relevant metrics.

Requirements for the Customer Experience Design Lead

Candidates should have a Bachelor’s degree in Technology, Mathematics, Sciences, or a related field.

SPIRO requires 5+ years of professional experience in CX, Service Design, Journey Design, or UX-adjacent positions.

Applicants should also demonstrate experience with:

  • Customer journey mapping.
  • Service blueprinting.
  • Design-thinking methodologies.
  • Cross-functional collaboration.
  • Change management.
  • End-to-end experience redesign.

A certification in Project Management, Service Design, or UI/UX Design is an added advantage.

Fluency in both English and French, written and spoken, is required.

Ideal Candidate Profile

The ideal Customer Experience Design Lead in Douala should be comfortable working with Product, Operations, Technology, and other business teams.

A strong portfolio demonstrating end-to-end experience redesign will be valuable. Experience in multi-market environments or field operations is also particularly relevant.

The candidate should also be able to translate technical capabilities into clear business value and communicate effectively with non-technical stakeholders.

Why This SPIRO Opportunity Stands Out

This is an interesting opportunity for experienced CX and service-design professionals who want to contribute to a rapidly scaling business.

The role goes beyond traditional customer service. It involves journey design, digital experience, service innovation, change management, and business performance.

For professionals combining analytical thinking, customer-centred design, and strong stakeholder-management skills, this could be a valuable career opportunity in Douala.

How to Apply

The vacancy is currently advertised by SPIRO on LinkedIn. The information available for this listing does not provide a verified application email address, so candidates should use the application option provided directly on the original LinkedIn vacancy.

Important: Global Executif Jobs recommends reviewing the original vacancy carefully before submitting an application and following SPIRO’s stated application instructions.

Frequently Asked Questions

1. Where is the Customer Experience Design Lead position located?
The position is based in Douala, Littoral, Cameroon.

2. Is this a full-time position?
Yes. The vacancy is advertised as full-time and on-site.

3. How much experience is required?
Candidates need at least five years of experience in CX, Service Design, Journey Design, or UX-adjacent roles.

4. Is bilingual ability required?
Yes. Fluency in English and French, both written and spoken, is required.

5. Is a Service Design certification mandatory?
No. Certification in Project Management, Service Design, or UI/UX Design is listed as an added advantage.

6. What degree is required?
A Bachelor’s degree in Technology, Mathematics, Sciences, or a related field is required.

Final Thought

The Customer Experience Design Lead in Douala role offers an excellent opportunity for an experienced CX professional to influence how customers interact with a growing business across physical and digital channels. With its strong emphasis on journey design, innovation, collaboration, and measurable customer outcomes, this SPIRO vacancy deserves attention from qualified bilingual professionals in Cameroon.

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