Matrix Telecoms Recruitment 2026: 3 Excellent Career Benefits

Telecommunications Jobs
Yaounde
November 6, 2026
Not specified

Job Description

Matrix Télécoms Recruitment 2026: Customer Relationship Manager Job in Yaoundé

Matrix Télécoms S.A. is recruiting a Customer Relationship Manager (M/F) in Yaoundé, Cameroon. This opportunity is open to candidates with a Bachelor’s degree plus four or five years of higher education (Bac+4 or Bac+5) in Management, Business, Marketing or a related field, and experience in customer relationship management, debt recovery, and ERP/CRM systems. The successful candidate will help strengthen customer relationships, monitor client accounts, manage collection activities, and improve service quality through regular reporting and performance analysis.

If you have the required academic background and relevant professional experience, this recruitment opportunity could be a valuable next step in your career.

About Matrix Télécoms S.A.

Matrix Télécoms S.A. is a telecommunications company operating in Cameroon and a member of the ICCNET Group.

The company provides telecommunications and technology solutions, including internet connectivity, data transmission, telephony and other value-added services for businesses and organisations.

Its activities include supporting customers with connectivity and digital communication solutions. Customer relationship management therefore plays an important role in maintaining service quality and strengthening business relationships.

Matrix Telecoms Recruitment 2026 Job details

Category Information
Company Matrix Télécoms S.A.
Position Customer Relationship Manager
Gender Male/Female
Location Yaoundé, Cameroon
Qualification Bac+4 or Bac+5
Fields of study Management, Business, Marketing or related field
Experience Experience in customer relationship management, debt recovery and ERP/CRM tools
Employment type Not specified
Official website Matrix Télécoms official website.
Application email recrutement@iccnet.cm
Application documents CV and cover letter

Matrix Telecoms Recruitment 2026 Main responsibilities

The Customer Relationship Manager will be responsible for the following activities:

  • Conduct routine customer visits and develop close working relationships with clients.

  • Carry out debt recovery operations and monitor customer accounts.

  • Manage account cancellations, suspensions and transfers in accordance with company procedures.

  • Prepare activity reports and analyse performance indicators.

  • Contribute to improving customer service quality.

  • Monitor customer accounts and support effective relationship management.

Matrix Telecoms Recruitment 2026 Required qualifications and experience

Candidates interested in this position should meet the following requirements:

Educational qualifications

– Bac+4 or Bac+5 in Management, Business, Marketing or a related field.

Professional experience

  • Experience in customer relationship management.

  • Experience in debt recovery and account monitoring.

  • Familiarity with Enterprise Resource Planning (ERP) systems.

  • Experience using Customer Relationship Management (CRM) tools.

Professional competencies

  • Strong customer relationship management skills.

  • Good communication and interpersonal abilities.

  • Ability to monitor customer accounts and follow up on outstanding payments.

  • Reporting and analytical skills.

  • Ability to follow internal procedures and contribute to service improvement.

 How to apply for Matrix Télécoms Recruitment 2026

Interested and qualified candidates should prepare the following documents:

  1. An updated Curriculum Vitae (CV).

  2. A cover letter.

Send your application by email to:

recrutement@iccnet.cm

Use the following email subject:

Candidature au poste de Gestionnaire de la Relation Client

Make sure your application clearly identifies the position you are applying for and includes both requested documents.

 Important information for applicants

  • The position is based in Yaoundé.

  • Both male and female candidates can apply.

  • Applicants must have a Bac+4 or Bac+5 qualification.

  • Experience with ERP and CRM tools is relevant.

  • Both a CV and cover letter are requested.

  • No salary, contract duration or specific years of experience have been published.

Conclusion

The Customer Relationship Manager position at Matrix Télécoms S.A. offers an interesting opportunity for professionals seeking to develop their careers in customer service, account management and telecommunications.

Qualified candidates with experience in customer relations, debt recovery and ERP/CRM systems are encouraged to submit their applications before deadline.

For more verified job opportunities, recruitment announcements and career updates in Cameroon, follow Global Executif Job, your recruitment and job advertising platform.

Frequently asked questions (FAQs)

1. Is Matrix Télécoms recruiting in Cameroon?

Yes. Matrix Télécoms S.A. has announced recruitment for a Customer Relationship Manager in Yaoundé.

2. What qualification is required?

Applicants must hold a Bac+4 or Bac+5 in Management, Business, Marketing or a related discipline.

3. Where is the position located?

The position is based in Yaoundé, Cameroon.

4. What experience is required?

Candidates should have experience in customer relationship management, debt recovery and ERP/CRM tools. A specific number of years is not stated.

5. How can candidates apply?

Candidates should email their CV and cover letter to recrutement@iccnet.cm.

Location