Job Description

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AFRICA GOLDEN BANK is Hiring a Marketing Service Manager in Douala

AFRICA GOLDEN BANK is currently recruiting a Marketing Service Manager to join its Marketing & Customer Experience Department in Douala, Cameroon. This is an exciting opportunity for experienced marketing professionals who are looking to build a rewarding career in the banking sector while contributing to the growth of a dynamic financial institution.

The successful candidate will be offered a full-time permanent position (CDI) and will play a key role in developing the bank’s marketing strategy, improving customer engagement, driving product innovation, and supporting business growth. If you have strong leadership skills, strategic thinking, and experience in banking or financial services marketing, this position could be the next step in your career.

About the Marketing Service Manager Position

The Marketing Service Manager will report directly to the Head of the Marketing & Customer Experience Department and will be responsible for planning, implementing, and evaluating the bank’s marketing initiatives.

This role focuses on strengthening AFRICA GOLDEN BANK’s market presence, increasing customer satisfaction, and ensuring that the bank’s products and services remain competitive. The successful candidate will also support the bank’s digital transformation by promoting the adoption of digital banking services and developing innovative marketing strategies that align with the organization’s business objectives.

Working closely with various departments, the Marketing Service Manager will contribute to the successful launch of new banking products and help improve the overall customer experience.

Key Responsibilities

The Marketing Service Manager will be responsible for a wide range of strategic and operational marketing activities, including:

• Developing and implementing the annual marketing plan.
• Designing marketing strategies that support the bank’s business objectives.
• Conducting market analysis to identify customer needs, industry trends, and business opportunities.
• Developing and improving banking products and financial services.
• Creating effective distribution strategies to maximize product reach and customer acquisition.
• Planning and managing digital marketing and communication campaigns.
• Monitoring campaign performance using key performance indicators (KPIs).
• Leading, coaching, and supervising the marketing team.
• Collaborating with internal departments to successfully launch new products and services.
• Supporting customer experience initiatives and brand development.
• Preparing marketing reports and recommending improvements based on performance data.

The position requires excellent analytical skills, strategic planning abilities, and a customer-focused mindset capable of driving sustainable business growth.

Qualifications and Experience

Candidates applying for this position should possess a Bachelor’s or Master’s degree (Bachelor +4 or Bachelor +5 equivalent) in Marketing, Business Administration, Commerce, or a related field.

Applicants must have at least five years of professional experience in marketing. Previous experience within the banking, financial services, or insurance industry will be considered a significant advantage.

The ideal candidate should demonstrate a solid understanding of:

• Strategic marketing.
• Product development.
• Customer segmentation.
• Digital marketing.
• Market analysis.
• Project management.
• Business performance measurement.
• Marketing communication.

Strong analytical thinking and the ability to interpret marketing data will be essential for making informed business decisions.

Skills and Competencies

AFRICA GOLDEN BANK is looking for a highly motivated professional with excellent leadership and interpersonal skills.

The successful candidate should possess:

• Strong leadership and team management abilities.
• Excellent communication and presentation skills.
• Strategic thinking and problem-solving capabilities.
• Experience conducting market research and competitor analysis.
• Project planning and organizational skills.
• Customer relationship management expertise.
• Creativity and innovation in developing marketing campaigns.
• Data analysis and reporting skills.
• A results-oriented approach with strong attention to detail.
• The ability to manage multiple projects simultaneously.

Proficiency in both French and English will be an added advantage, particularly when working with diverse stakeholders and customers.

Why Join AFRICA GOLDEN BANK?

Joining AFRICA GOLDEN BANK provides an opportunity to become part of a growing financial institution committed to innovation, customer satisfaction, and professional development.

As Marketing Service Manager, you will have the chance to influence the bank’s strategic direction by developing impactful marketing initiatives, supporting digital transformation, and strengthening customer loyalty.

The role also offers valuable exposure to product development, brand management, customer experience optimization, and cross-functional collaboration. It is an excellent opportunity for professionals seeking long-term career growth within the banking industry.

How to Apply

Interested candidates should submit the following documents:

• An updated Curriculum Vitae (CV).
• A cover letter highlighting relevant qualifications and experience.

Applications should be sent to:

recrutement.agb@africagoldenbank.com

Email Subject: CHEF SERVICE MARKETING

Applicants are encouraged to submit their applications well before the deadline to ensure they are considered during the recruitment process.

Final Thoughts

The Marketing Service Manager position at AFRICA GOLDEN BANK is an outstanding opportunity for experienced marketing professionals who want to make a meaningful impact in the banking industry. With a permanent contract, strategic responsibilities, and opportunities for professional advancement, this role offers an excellent platform for career growth.

If you have a strong background in strategic marketing, market analysis, product development, digital marketing, and team leadership, this could be the perfect opportunity to take your career to the next level. Prepare a compelling application and submit it before the closing date to join one of Cameroon’s growing financial institutions.