Branch Manager

Job Description

Company: Ecobank Cameroun S.A.
Location: Bafoussam, with potential work across the national territory
Job Level: 7 | Job Grade: 4C
Application Deadline: June 5th, 2025, at 5:00 PM

I. Job Purpose

The Branch Manager is responsible for driving exceptional business performance by leading a branch team in achieving financial targets, ensuring operational excellence, and delivering outstanding sales and customer service.

II. Key Responsibilities

Business Performance

• Develop and deliver approved branch and portfolio budgets.
• Benchmark operational efficiencies against industry and Group standards.
• Analyse and identify new business opportunities through market insights and MIS reports.
• Maintain detailed performance records for all branch metrics and KPIs.
• Strictly manage costs to achieve the branch’s cost-to-income ratio targets.

Relationship Management & Customer Service

• Build and maintain relationships with key clients and local influencers.
• Ensure customer satisfaction with a focus on client retention and wallet share growth.
• Resolve customer queries and complaints, ensuring minimum re-occurrence.
• Achieve customer service benchmarks, including 99% uptime for ATMs and other devices.

People Management & Teaming

• Select, appraise, and manage branch staff, ensuring KPI delivery.
• Drive staff development through training and performance management.
• Implement Ecobank’s transformation plan and lead branch team engagement.
• Foster a high-performing team culture through recognition and empowerment.

Risk & Compliance

• Ensure full compliance with operational risk and control measures, including KYC, anti-money laundering, and safety regulations.
• Conduct audits and regular spot checks on high-risk processes.
• Lead investigations and reporting of fraud or losses.
• Maintain adherence to Ecobank’s operating and risk policies.

III. Job Scale

Reports to the Area Manager Littoral II.

IV. Skills & Experience Required

Education

• HND, License, or Master’s degree in Banking, Finance, Accounting, Economics, Law, Marketing, or a related field.

Skills & Experience

• Minimum of 8 years in the banking sector, with at least 3 years in a similar leadership role.
• Certification in risk management (e.g., ITB) is an advantage.

Competencies

• Strong business acumen and sales expertise.
• Excellent customer service and networking abilities.
• Effective planning, communication, and leadership skills.
• Proficiency in risk management practices.

V. Application Process

Submit your CV and motivation letter with the subject: “BRANCH MANAGER”.

Deadline: June 5th, 2025, at 5:00 PM (prompt).

Ecobank is an equal opportunity employer and does not discriminate based on gender, religion, ethnicity, physical ability, or any other characteristic.

A Better Way. A Better Africa.