Relationship Manager – Advantage Banking

Job Description

Company: Ecobank Cameroun S.A.
Location: Douala, with potential work across the national territory
Job Level: 5 | Job Grade: 3B
Application Deadline: June 9th, 2025, at 5:00 PM

I. Job Purpose

As a Relationship Manager – Advantage Banking, you will:

• Deliver high-quality service and ensure customer satisfaction.
• Develop and manage client relationships to meet growth and retention targets.
• Achieve individual targets for deposit growth, revenue, PBT, product sales, and new client acquisitions.

II. Key Responsibilities

Customer Relationship Management

• Proactively develop client relationships, anticipate needs, and provide tailored solutions.
• Ensure client instructions are accurately implemented, adhering to internal checks and controls.
• Resolve client queries in coordination with other departments to ensure satisfaction.

Business & Financial Performance

• Track and report on portfolio performance weekly.
• Achieve growth and profitability targets for the Advantage Banking portfolio.

Customer Excellence & Strategic Initiatives

• Promote migration of Advantage customers to digital channels.
• Maintain high service standards in collaboration with the Customer Service Unit (CSU).

Leadership and Compliance

• Adhere to Operational Risk and Compliance guidelines, including KYC and anti-money laundering measures.
• Manage credit portfolios with a focus on maintaining non-performing loans (NPL) below 3%.

Operational Performance

• Provide timely management reports, including sales trackers and performance indicators.
• Drive strategic initiatives to support Advantage Banking growth.

III. Job Scale

Reports directly to the Head of Advantage Banking.

IV. Job Profile

Experience & Education

• Minimum of 2 years’ experience in consumer banking or a related line of business.
• Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, Marketing, or related fields.

Skills & Capabilities

• Strong customer and market orientation.
• Excellent networking and interpersonal skills.
• Proven ability to establish direction and execute effectively.
• Results-driven with strong communication and influencing abilities.
• Punctuality and a high level of professionalism.

V. Application Process

Submit your CV and motivation letter with the subject line: “Relationship Manager – Advantage Banking”.

Deadline: June 9th, 2025, at 5:00 PM (prompt).

Ecobank is an equal opportunity employer and does not discriminate based on gender, religion, ethnicity, physical ability, or any other characteristic.

A Better Way. A Better Africa.