Exciting Wave Mobile Money Hiring: 7 Key Requirements for Agent & Distribution Admin Manager in Douala
Job Description
Wave Mobile Money Recruitment 2026: Agent & Distribution Admin Manager in Douala
Wave Mobile Money is recruiting an Agent & Distribution Admin Manager in Douala, Cameroon. This is a permanent, full-time, on-site opportunity for an experienced professional with a background in administration, human resources, finance, or business operations.
Job Title: Agent & Distribution Admin Manager
Company: Wave Mobile Money
Location: Douala, Cameroon
Contract: Permanent
Work arrangement: On-site
Experience: At least 3 years in a comparable HR, Admin, or Finance role
Application: Online application
- An updated resume in English.
- A cover letter explaining their interest in Wave Mobile Money and the Agent & Distribution Admin Manager position.
About the Position
The Agent & Distribution Admin Manager will provide administrative support to Wave’s Agent Operations team and help manage the systems, processes, contracts, reporting, and administrative activities supporting the company’s agent network across Cameroon.
The successful candidate will also manage a team of administrative officers and work closely with regional managers and field teams to ensure that agent operations run efficiently and according to internal policies.
Key Responsibilities
The main responsibilities include:
- Supporting the agent and user operations team from the Douala head office.
- Ensuring agent teams are recruited and managed according to company policies.
- Managing agent-related issues, reporting, and follow-up processes.
- Managing the requesting, dispatching, and tracking of agent supplies and merchandising materials.
- Managing and training administrative officers within the agent management team.
- Overseeing agent administration, reporting, contracts, and payroll related to interim staff.
- Supporting recruitment, onboarding, and offboarding activities.
- Developing systems to monitor agent contracts and their renewal or termination.
- Providing accurate data analysis and performance forecasting.
- Supporting performance improvement initiatives within the agent team.
- Managing agent and customer case closure and providing financial monitoring support.
- Providing training and guidance to field teams on administrative matters.
- Tracking and reporting potential risks and suspicious activities related to agents.
Requirements
To be considered for the Agent & Distribution Admin Manager position, candidates should have:
- Proficiency in both French and English.
- At least 3 years of experience in a comparable HR, Administration, or Finance role.
- At least 1 year of team management experience.
- Excellent computer skills.
- Intermediate data analysis skills and strong spreadsheet proficiency.
- A degree in HR, Administration, Business, Finance, or an equivalent qualification.
- Legal authorization to work in Cameroon.
Ideal Candidate Profile
Wave is looking for a highly analytical, detail-oriented, and adaptable professional who can manage complexity and changing priorities. The ideal candidate should demonstrate strong leadership, initiative, tenacity, intellectual curiosity, and a commitment to continuous improvement.
Benefits
Wave Mobile Money indicates that the successful candidate may benefit from:
- Competitive salary based on a transparent formula.
- Health insurance for the employee and dependents.
- Generous parental leave.
- Subsidized childcare support for working parents.
- Airtime reimbursement.
- Free food and a modern office environment.
How to Apply
Interested candidates should complete the online application form and upload:
- An updated resume in English.
- A cover letter explaining their interest in Wave Mobile Money and the Agent & Distribution Admin Manager position.
Application tip: Wave reviews applications frequently, so qualified candidates are encouraged to apply as soon as possible.
Conclusion
This Wave Mobile Money recruitment opportunity offers an excellent career path for an experienced HR, Administration, Finance, or Operations professional seeking a management role in Cameroon’s growing fintech and mobile money sector. The position is based in Douala and involves supporting agent operations nationwide.
