Job Description

Customer Care Job Cameroon: CAM.DIS.ALIM Is Hiring in Douala

Looking for a Customer Care Job in Cameroon? CAM.DIS.ALIM, a leading supplier of food ingredients, is currently recruiting a Customer Care Officer to join its team in Douala. This is an excellent opportunity for professionals who are passionate about customer service, communication, and delivering exceptional client experiences.

If you have experience in customer relations or sales administration and are looking to advance your career in the agro-food industry, this position could be the perfect fit.

About CAM.DIS.ALIM

CAM.DIS.ALIM is a recognized supplier of food ingredients serving businesses across Cameroon. The company is committed to providing high-quality products while maintaining excellent customer service. As part of its continued growth, CAM.DIS.ALIM is strengthening its Customer Care team to ensure an outstanding experience for its clients.

Position Details

• Job Title: Customer Care
• Company: CAM.DIS.ALIM Food Ingredient Supplier
• Location: Douala, Cameroon
• Industry: Agro-food / Food Ingredients

Main Responsibilities

As a Customer Care Officer, you will serve as the primary link between customers and the company’s internal departments.

Your responsibilities include:

• Ensuring customer satisfaction through efficient order management.
• Following up on customer orders from processing to delivery.
• Managing customer complaints professionally and promptly.
• Coordinating with the Commercial, Supply Chain, and Finance departments.
• Providing accurate information and timely responses to customer inquiries.
• Supporting continuous improvement initiatives aimed at enhancing service quality.
• Building strong relationships that encourage customer loyalty.

Required Qualifications

To qualify for this role, candidates should meet the following requirements:

Education

• BTS or Bachelor’s Degree in:
  • Commerce
  • Business Administration
  • Communication
  • Management
  • Or an equivalent qualification

Experience

• Between 1 and 4 years of experience in:
  • Customer Service
  • Sales Administration
  • Customer Support
  • Commercial Administration

Experience in the agro-food sector or trading industry will be considered an advantage.

Skills Required

Successful candidates should possess:

• Excellent customer relationship management skills.
• Strong organizational and administrative abilities.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• Experience using CRM or ERP software.
• Professional English proficiency is a significant advantage.
• Ability to remain calm under pressure.
• Strong problem-solving and conflict resolution skills.
• Attention to detail and professionalism.

Why Apply?

This opportunity offers the chance to:

• Join a reputable company in the food ingredients industry.
• Develop valuable customer service and business operations experience.
• Work closely with multiple business departments.
• Enhance your communication and organizational skills.
• Build a rewarding career within a growing company.

How to Apply

Interested candidates should send their updated CV to:

Email: secretariat@camdisalim.com

Subject Line:

“Candidature au poste de customer care”

Final Thoughts

If you are searching for a Customer Care Job in Cameroon, this vacancy at CAM.DIS.ALIM offers an excellent opportunity to join a dynamic organization where customer satisfaction is a top priority. Candidates with strong interpersonal skills, experience in customer service, and a passion for delivering quality support are encouraged to apply before the application deadline.