Job Description

Customer Relationship and Collections Manager in Cameroon

Are you looking for a customer relationship and collections job in Cameroon? NEWTELNET CAMEROUN is recruiting a Customer Relationship and Collections Manager in Yaoundé. This opportunity is suitable for professionals with experience in B2B customer service, debt collection, account management and financial follow-up. According to the recruitment announcement, the position offers a permanent employment contract (CDI), competitive remuneration based on the candidate’s profile and experience, and opportunities for career development within the group.

If you have strong negotiation skills, enjoy working with business clients and can manage overdue payments while maintaining positive customer relationships, this position may interest you.

About NEWTELNET CAMEROUN

NEWTELNET CAMEROUN is a telecommunications and IT services provider operating in Cameroon. According to its company profile, its activities include internet connectivity, fibre optics, cybersecurity, SD-WAN and radio communications.

The company serves organisations seeking connectivity and technology solutions to support their operations. Its official website provides information about its services, locations and customer contact channels.

Job Details: NEWTELNET CAMEROUN Recruitment

• Job title: Customer Relationship and Collections Manager
• Company: NEWTELNET CAMEROUN
• Location: Yaoundé, Centre Region, Cameroon
• Contract type: Permanent contract (CDI)
• Education: Bac+3 or Bac+4 in commerce, finance, management or an equivalent field
• Experience: 2 to 3 years in B2B customer relationship management and/or debt collection
• Official website: https://www.newtelnet.net/
• Application email: contact@newtelent.net

Responsibilities of the Customer Relationship and Collections Manager

The successful candidate will manage a portfolio of business-to-business (B2B) clients while supporting customer satisfaction and timely payment collection.

Key responsibilities include:

• Monitoring a portfolio of B2B clients daily and ensuring customer satisfaction.
• Serving as the main point of contact for customers regarding service quality, incidents, service-level agreements (SLAs) and renewals.
• Following up on outstanding invoices and overdue receivables.
• Negotiating payment arrangements and proposing repayment plans where necessary.
• Escalating sensitive collection cases when required.
• Monitoring key performance indicators, including collection rates, overdue debts and customer satisfaction.
• Preparing regular reports for management.
• Preventing disputes and handling sensitive situations with diplomacy and firmness.
• Contributing to continuous improvements in customer relationship management processes.

These duties require a balance between protecting the company’s financial interests and maintaining long-term business relationships.

Requirements for the Customer Relationship and Collections Manager Job

Candidates interested in this customer relationship job in Cameroon should meet the following requirements stated in the announcement:

• Hold a Bac+3 or Bac+4 qualification in commerce, finance, management or an equivalent field.
• Have 2 to 3 years of experience in B2B customer relationship management and/or debt collection.
• Ideally have experience in telecommunications, information technology or business services.
• Demonstrate good knowledge of Microsoft Excel and reporting tools.
• Have knowledge of a customer relationship management (CRM) system or invoicing software; this is an advantage.
• Possess excellent interpersonal and negotiation skills.
• Demonstrate accuracy, professionalism and a results-oriented approach.
• Be capable of working under pressure while protecting customer relationships and company interests.
• Communicate effectively in written and spoken French. Professional English is an advantage.

What Does This Job Offer?

NEWTELNET CAMEROUN indicates that the successful candidate will join a dynamic team operating in the telecommunications sector.

The company also mentions attractive remuneration depending on the candidate’s profile and experience, together with opportunities for career development within the group.

However, the announcement does not provide a specific salary amount or additional benefits. Candidates should seek clarification directly from the employer during the recruitment process.

How to Apply for the NEWTELNET CAMEROUN Job

The recruitment announcement instructs candidates to submit a CV and a cover letter by email to:

contact@newtelent.net

Frequently Asked Questions

1. Where is the Customer Relationship and Collections Manager job located?

The position is located in Yaoundé, Cameroon.

2. What qualifications are required?

The announcement requests a Bac+3 or Bac+4 qualification in commerce, finance, management or an equivalent field.

3. How much experience is required?

Candidates should have 2 to 3 years of experience in B2B customer relationship management and/or debt collection. Experience in telecommunications, IT or services is preferred.

4. What type of contract is offered?

The recruitment announcement specifies a permanent employment contract (CDI).

5. What salary does NEWTELNET CAMEROUN offer?

The company describes the remuneration as attractive and dependent on the candidate’s profile and experience. No exact amount is disclosed.

6. What documents are required to apply?

The announcement requests a CV and a cover letter.

Conclusion

The Customer Relationship and Collections Manager position at NEWTELNET CAMEROUN offers an opportunity for experienced professionals to develop their careers in customer relationship management and debt collection within the telecommunications industry. Candidates with the required qualifications, strong negotiation skills and experience managing business clients may find this position worth considering. Before applying, however, verify the recruitment email directly with NEWTELNET CAMEROUN to ensure that your application reaches the intended recipient.

For more recruitment opportunities in Cameroon, continue following Global Executif Jobs for job announcements, application guidance and career updates.