Customer Service Officer Jobs in Douala: 7 Powerful AFRI Insurance Opportunities
Job Description
Customer Service Officer Jobs in Douala at AFRI Insurance
Are you looking for Customer Service Officer Jobs in Douala? AFRI Insurance and AfriLife Insurance are recruiting Customer Service Officers for their Bonapriso branch in Douala. The recruitment forms part of the companies’ efforts to strengthen their sales and customer-facing teams. The opportunity is particularly relevant to candidates who enjoy working with people, developing customer relationships and participating in commercial activities. AFRI Insurance is a Cameroon-based non-life insurance company, while AfriLife Insurance operates in the life insurance segment. Their official corporate website confirms both companies’ operations in Cameroon.
Email: recrutement@afri-insurance.com
Customer Service Officer Jobs in Douala – Position Details
Position: Customer Service Officer / Chargé(e) de clientèle
Companies: AFRI Insurance & AfriLife Insurance
Location: Bonapriso, Douala, Cameroon
Employment area: Customer service / Sales
The selected candidates will join the customer-facing team at the Bonapriso agency. The position combines customer interaction with commercial and prospecting responsibilities.
Requirements
Candidates interested in these Customer Service Officer Jobs in Douala should meet the following requirements stated in the recruitment announcement:
- Minimum academic level of GCE Advanced Level, all fields of study.
- Strong interpersonal skills.
- Strong interest in prospecting and working with people.
- Good negotiation skills.
- Good communication skills.
- Ambitious, rigorous and determined.
- Strong appetite for success.
- Good physical appearance and excellent integrity.
- Good knowledge of sales techniques.
- Previous successful experience selling insurance products is an added advantage.
- The employer’s announcement specifies an age range of 25 to 45 years.
- Female candidates are strongly encouraged to apply.
Key Responsibilities
The vacancy is designed for a customer-facing commercial role. Successful candidates should be prepared to:
- Welcome and interact professionally with customers.
- Develop strong customer relationships.
- Prospect for potential clients.
- Present insurance products and solutions.
- Support sales activities and business development.
- Use appropriate sales and negotiation techniques.
- Understand customer needs and recommend suitable solutions.
- Contribute to the achievement of commercial objectives.
- Maintain professional and ethical standards when dealing with customers.
Candidate Profile
The ideal candidate should be confident, ambitious and comfortable communicating with different types of customers.
Strong interpersonal and negotiation abilities are particularly important because the role involves both customer service and commercial prospecting.
Candidates with previous insurance-sales experience may have an advantage. However, the announcement indicates that insurance-selling experience is an added advantage, rather than the minimum academic requirement.
How to Apply — Verified
Interested candidates should prepare:
- An updated CV.
- A cover letter with a commercial orientation.
Send the complete application by email to:
recrutement@afri-insurance.com
Use the following subject:
“Chargés de clientèle – Agence de Bonapriso”
The stated deadline is October 1, 2026.
The application email domain matches AFRI Insurance’s official corporate domain, providing an additional verification point.
Visit AFRI Insurance’s official website
About AFRI Insurance
AFRI Insurance Cameroon S.A. is a Douala-based non-life insurance company and part of the wider CCA Holding ecosystem. Its official website lists its headquarters at Akwa, Boulevard de la Liberté, near Hôtel La Falaise, and identifies the company as a CIMA-approved insurer.
AfriLife Insurance Cameroon S.A. operates in life insurance and is presented alongside AFRI Insurance on the group’s official platform.
FAQs
Where is this Customer Service Officer position located?
The positions are for the Bonapriso branch in Douala.
What qualification is required?
The minimum academic requirement stated is GCE Advanced Level, regardless of field of study.
Is insurance experience mandatory?
The announcement says previous successful experience selling insurance products is an added advantage.
Where should applications be sent?
Applications should be sent to recrutement@afri-insurance.com with the subject “Chargés de clientèle – Agence de Bonapriso.”
Final Thought
These Customer Service Officer Jobs in Douala offer an opportunity for commercially minded candidates to enter or develop their careers in Cameroon’s insurance industry. If your background combines communication, customer relations, prospecting and sales, the Bonapriso recruitment drive could be worth considering.
