Job Description
Digital Customer Relationship Officer at N2M GROUP Cameroon: Exciting Marketing Career in Yaoundé
Are you passionate about sales, customer service, and digital marketing? N2M GROUP Cameroon is currently hiring a Digital Customer Relationship Officer to join its growing team in Yaoundé. This is an excellent opportunity for professionals who enjoy building client relationships, closing sales, and working in a fast-paced digital marketing environment.
Unlike many sales roles, this position focuses on qualified leads generated through the company’s advertising campaigns, allowing you to spend your time converting interested prospects into satisfied customers rather than searching for new leads.
Job Summary
| Item |
Details |
| Company |
N2M GROUP SARL |
| Position |
Digital Customer Relationship Officer |
| Location |
Yaoundé, Cameroon |
| Industry |
Digital Marketing |
| Employment Type |
Full-Time |
| Contract |
Permanent (after probation) |
| Education |
Bac+2/Bac+3 or Bachelor’s Degree |
| Experience |
1–3 Years Preferred |
About N2M GROUP Cameroon
N2M GROUP SARL is a Cameroonian digital marketing and commercial outsourcing agency headquartered in Yaoundé. The company helps businesses across Cameroon and international markets grow their online presence through innovative digital marketing solutions.
Its services include:
- Meta (Facebook) Advertising
- Search Engine Optimization (SEO)
- Community Management
- Website Development
- WhatsApp Marketing
- TikTok Marketing
- Email Marketing
As demand for its services continues to grow, N2M GROUP is expanding its customer relationship and sales team.
Key Responsibilities
As a Digital Customer Relationship Officer at N2M GROUP Cameroon, your primary responsibility will be converting qualified prospects into paying clients.
Contact Qualified Leads
- Contact prospects within 15 minutes of receiving their inquiry.
- Communicate through phone calls and WhatsApp Business.
- Deliver excellent customer service throughout the sales process.
Assess Customer Needs
- Conduct structured phone or video consultations.
- Understand each client’s business goals.
- Evaluate customer budgets and project requirements.
Present Digital Marketing Solutions
- Explain the company’s digital marketing services clearly.
- Handle customer questions and objections professionally.
- Negotiate contracts and successfully close sales.
Maintain CRM Records
- Update customer information accurately.
- Schedule follow-up activities.
- Ensure every sales opportunity is properly tracked.
Required Qualifications
Applicants should possess:
- A Bachelor’s degree (or equivalent Bac+2/Bac+3) in:
- Marketing
- Business Administration
- Commerce
- Communication
- Related disciplines
Experience
Candidates should ideally have 1–3 years of experience in:
- Customer relationship management
- Telephone sales
- Telemarketing
- B2B sales
- Customer support
Required Skills
Successful applicants should demonstrate:
- Excellent spoken French.
- English language skills are a strong advantage.
- Confidence using telephone communication and WhatsApp Business.
- Good understanding of digital marketing.
- Familiarity with Facebook Ads, landing pages, websites, and online sales.
- Strong negotiation and persuasion skills.
- Excellent organizational abilities.
- Results-oriented mindset.
Salary and Benefits
N2M GROUP offers an attractive compensation package that rewards high-performing employees.
Benefits include:
- Competitive base salary based on experience.
- Unlimited sales commissions with no earning cap.
- Company-provided phone credit.
- Internet connection supplied by the employer.
- CNPS registration after successful confirmation.
- Career growth opportunities within a rapidly expanding digital marketing agency.
How to Apply
Interested candidates should submit:
Email: contact@accelerateurdeventes.com
Email Subject:
Application – Digital Customer Relationship Officer – [Your Name]
Bonus Tip
Applicants are encouraged to send a short WhatsApp message or a one-minute voice note explaining why they are the ideal closer for the position.
WhatsApp: +237 650 017 671
Final Thoughts
The Digital Customer Relationship Officer at N2M GROUP Cameroon position is an excellent opportunity for professionals looking to build a career in digital marketing, customer relationship management, and sales. With qualified leads supplied by the company, uncapped commissions, and opportunities for professional growth, this role is ideal for motivated individuals who enjoy helping businesses succeed through digital solutions.
Interested candidates are encouraged to submit their applications as soon as possible.
